Product Maintenance and Support

In order to provide support for commercial grade products, software companies must create dedicated product support teams that can quickly respond to each customer’s situation and deliver comprehensive solutions. Unfortunately, these demands require considerable effort and may divert valuable time away from core product development.

Yana Software enables its clients to focus primarily on product development by providing reliable, high quality product support to their customers. We have invested in creating an extended support infrastructure specifically for software companies, and our product support team is a combination of domain and technology experts.

Yana Software delivers product support in the following ways:

  • 24x7 Support
    • Early support and maintenance planning
    • Toll-free telephone support
    • Premier enhanced application management leveraging our globally distributed business model
    • Expertise in legacy application maintenance, software product maintenance, database and data warehouse support, and website and ecommerce maintenance
  • Level 2 and Level 3 Application Support
    • Remote and on-site support
    • Reactive and proactive support
    • Response time driven support
    • Troubleshooting and continuing maintenance support
    • Proven expertise in
      • Legacy applications maintenance
      • Software product maintenance
      • Database and data warehouse support
  • Network Management and Support
    • Seamless integration between servers, systems and supporting network infrastructure
    • Broad array of network management services
      • Systems and network architecture and support planning
      • Toll-free telephonic 24/7 support
      • On-site network management personnel
      • Network monitoring and management services